Delivery Information

Dear clients,

Please take your time to browse through the delivery methods, terms, and rates applicable to your country of residence.  

Please note that because of the pandemic situation caused by Covid-19 all over the world shipping to majority of countries was suspended by the post office and you won't be able to selected the country as delivery destination.

For information about deliveries to Bulgaria please click here!

1. Estimated delivery time

Delivery of orders outside the territory of Bulgaria takes between 3 and 30 business days after shipment is dispatched, depending on the country of delivery, delivery service, and courier.

Delays are to be expected in periods around national and international holidays, official non-working days or periods around Black Friday. Delays caused by bad weather, airline and transport company strikes, also rarely occur. We kindly ask for understanding and patience in cases where the delay is caused by factors beyond our control such as these. We will always advise you when there are expected delays to the best of our knowledge. 

If you do not receive your order within 30 business days, please contact us so we can assist you and resolve the matter in your interest.

2. Shipping and Delivery Rates in Europe

2.1. Delivery to Germany and Austria
2.2. Delivery to Ireland
2.3. Delivery to Greece and Romania
2.4 Delivery To Czech Republic, Croatia, Hungary, Poland, Slovakia, and Slovenia
2.5 Delivery To Baltic Republics, Belgium, Denmark, France, Italy, Luxembourg, Sweden, The Netherlands, United Kingdom
2.6 Delivery To Finland, Portugal and Spain

The delivery rates for international orders are not fixed and depend on the weight of the ordered products, as well as the selected destination. Our online platform calculates the weight of the products and selects the most economical option for delivery to your country.

Deliveries to the majority of countries in the European Union are done with UPS and DPD couriers services. We offer two types of shipping options - standard and express.

Shipments take between 5-30 business days for deliveries, in some cases even less for standard shipping. For express shipping, the deliveries take between 2-3 days after being dispatched.

2.1. Delivery to Germany and Austria

  Delivery Rate
Parcel Weight Standard Shipping Express Shipping
up to 1 kg. from €14,07 from €16,27
from 1 kg. up to 3 kg. €15,93 from €20,48
from 3 kg. up to 5 kg. €15,93 from €25,81
from 5 kg. up to 10 kg. €19,11 from €39,83
from 10 kg. up to 15 kg. €19,11 from €38,35
from 15 kg. up to 20 kg. €19,11 from €51,82
from 20 kg. up to 25 kg. €19,11 from €70,96
from 25 kg. up to 31 kg. €19,11 from €79,04

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2.2. Delivery to Ireland

  Delivery Rate
Parcel Weight Standard Shipping Express Shipping
up to 1 kg. from €14,67 €16,27
from 1 kg. up to 3 kg. from €18,55 from €20,48
from 3 kg. up to 5 kg. from €21,56 from €29,68
from 5 kg. up to 10 kg. from €22,94 from €36,71
from 10 kg. up to 15 kg. from €26,08 from €51,82
from 15 kg. up to 20 kg. from €28,10 from €62,98
from 20 kg. up to 25 kg. from €30,25 from €70,96
from 25 kg. up to 31 kg. from €32,97 from €79,04

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2.3. Delivery to Greece* and Romania

Shipments to Greece and Romania take up to 5 business days since the day of dispatch.

Parcel Weight Delivery Rate
from 0 gr. up to 1 kg. € 4,12
from 1 kg. up to 3 kg. € 4,76
from 3 kg. up to 5 kg. € 7,30
from 5 kg. up to 7 kg. € 8,28
from 7 kg. up to 10 kg. € 10,28
from 10 kg. up to 20 kg. € 14,91

Each additional kilogram after 20 kg is charged with €0,43 on top of the rate for 20 kg. Example: The rate for 21 kg. = €14,91 + €0,43 and so on.

*Deliveries to some distant regions and islands might take more than 5 business days.

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2.4 Delivery To Czech Republic, Croatia, Hungary, Poland, Slovakia and Slovenia

  Delivery Rate
Parcel Weight Standard Shipping Express Shipping
up to 1 kg. €7,39 €18,02
from 1 kg. up to 3 kg. from €8,01 from €24,04
from 3 kg. up to 5 kg. from €9,24 from €35,62
from 5 kg. up to 10 kg. from €10,46 from €43,65
from 10 kg. up to 15 kg. from €13,53 from €62,70
from 15 kg. up to 20 kg. from €16,60 from €75,80
from 20 kg. up to 25 kg. from €19,67 from €86,10
from 25 kg. up to 31 kg. from €22,73 from €96,50

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2.5 Delivery To Baltic Republics, Belgium, Denmark, Estonia, France*, Italy, Luxembourg, Sweden, The Netherlands*, United Kingdom*

  Delivery Rate
Parcel Weight Standard Shipping Express Shipping
(Italy, France, The Netherlands, United Kingdom)

Express Shipping
(Belgium, Denmark, The Baltics,
Luxembourg, Sweden)

up to 1 kg. from €14,50 €16,27 €17,96
from 1 kg. up to 3 kg. from €18,37 from €22,00 from €23,95
from 3 kg. up to 5 kg. from €20,89 from €29,68 from €35,50
from 5 kg. up to 10 kg. from €21,98 from €36,71 from €43,65
from 10 kg. up to 15 kg. from €24,44 from €51,82 from €62,70
from 15 kg. up to 20 kg. from €25,87 from €62,98 from €75,80
from 20 kg. up to 25 kg. from €27,43 from €70,96 from €86,10
from 25 kg. up to 31 kg. from €29,51 from €79,04 from €96,50

*Excluding overseas territories, departments and distant parts of the territory.

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2.6 Delivery To Finland, Portugal* and Spain**

  Delivery Rate
Parcel Weight Standard Shipping Express Shipping (Spain) Express Shipping (Portugal)
up to 1 kg. from €14,67 €16,27 €17,96
from 1 kg. up to 3 kg. from €18,55 from €20,48 from €23,95
from 3 kg. up to 5 kg. from €21,56 from €29,68 from €35,50
from 5 kg. up to 10 kg. from €22,94 from €36,71 from €43,65
from 10 kg. up to 15 kg. from €26,08 from €51,82 from €62,70
from 15 kg. up to 20 kg. from €28,10 from €62,98 from €75,80
from 20 kg. up to 25 kg. from €30,25 from €70,96 from €86,10
from 25 kg. up to 31 kg. from €32,97 from €79,04 from €96,50

*Excluding The Azores and Madeira
**Excluding Canary Islands, Ceuta and Melilla

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3.Worldwide Deliveries

Worldwide deliveries to countries not members of the European Union, Africa, Americas, Asia, and Australia are done via the standard postal service. Extra duties and taxes may apply to any of the countries in those regions. Please refer to the national customs office in your country to learn more about possible taxes before placing an order. We have no control over these charges and cannot predict their amount.

3.1. Delivery to countries in Zone 1 (The Balkans, Cyprus, Switzerland)
3.2. Delivery to countries in Zone 2 (Middle East, Russia, Morocco)
3.3. Delivery to countries in Zone 3 (Middle East, South America, China, Hong Kong, Japan, Kazakhstan, Ukraine)
3.4. Delivery to countries in Zone 4 (United States, Norway, East Asia, Africa, Central America, Australia, Malta, Iceland)
3.5 Delivery to countries in Zone 5 (Taiwan, Georgia, Africa, South America)
3.6 Delivery to countries in Zone 6 (South America, The Caribbeans, Africa)

3.1. Delivery to countries in Zone 1

Albania, Cyprus, Liechtenstein, Macedonia, Serbia, Switzerland, Turkey.

Parcel Weight Delivery Cost - Standard Delivery Cost - Express
from 0 up to 1 kg. €13,85 €14,87
from 1 kg. up to 2 kg.  €15,38 €16,92
from 2 kg. up to 3 kg.  €16,41 €18,97
from 3 kg. up to 4 kg. €17,95 €21,02
from 4 kg. up to 5 kg. €18,97 €23,07
from 5 kg. up to 6 kg.  €20,51 €25,12
from 6 kg. up to 7kg.  €21,54 €27,18
from 7 kg. up to 8 kg.  €23,07 €29,23
from 8 kg. up to 9 kg.  €24,10 €31,28
from 9 kg. up to 10 kg.  €25,13 €33,33
from 10 kg. up to 11 kg.  €26,15 €35,39
from 11 kg. up to 12 kg.  €27,18 €37,43
from 12 kg. up to 13 kg.  €28,20 €39,50
from 13 kg. up to 14 kg.  €29,23 €41,53
from 14 kg. up to 15 kg.  €30,26 €43,60
from 15 kg. up to 16 kg.  €31,28 €45,64
from 16 kg. up to 17 kg.  €32,30 €47,69
from 17 kg. up to 18 kg.  €33,33 €49,75
from 18 kg. up to 19 kg.  €34,35 €51,79
from 19 kg. up to 20 kg.  €35,38 €53,85
from 20 kg. up to 21 kg.  €36,41 €55,90
from 21 kg. up to 22 kg.  €37,43 €57,95
from 22 kg. up to 23 kg. €38,46 €60,00
from 23 kg. up to 24 kg. €39,50 €62,05
from 24 kg. up to 25 kg.  €40,51 €64,10
from 25 kg. up to 26 kg. €41,53 €66,15
from 26 kg. up to 27 kg.  €42,56 €68,20
from 27 kg. up to 28 kg. €43,60 €70,25
from 28 kg. up to 29 kg. €44,10 €72,30
from 29 kg. up to 30 kg. €45,64 €74,35
from 30 kg. up to 31 kg. €46,66 €76,41

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3.2. Delivery to countries in Zone 2

Andorra, Iran, Iraq, Israel, Moldova, Morocco, Russia, Saint Helena, San Marino, United Arab Emirates.

Parcel Weight Delivery Cost - Standard Delivery Cost - Express
from 0 up to 1 kg. €14,87 €17,44
from 1 kg. up to 2 kg.  €17,44 €21,02
from 2 kg. up to 3 kg.  €20,00 €24,10
from 3 kg. up to 4 kg. €22,05 €27,70
from 4 kg. up to 5 kg. €24,10 €30,77
from 5 kg. up to 6 kg. €26,15 €34,35
from 6 kg. up to 7 kg. €28,20 €37,43
from 7 kg. up to 8 kg. €30,25 €41,02
from 8 kg. up to 9 kg..  €32,30 €44,10
from 9 kg. up to 10 kg. €34,35

€47,70

from 10 kg. up to 11 kg. €36,41 €51,28
from 11 kg. up to 12 kg. €38,46 €54,87
from 12 kg. up to 13 kg. €40,51 €58,46
from 13 kg. up to 14 kg.  €42,56 €62,05
from 14 kg. up to 15 kg.  €44,61 €65,64
from 15 kg. up to 16 kg. €46,66 €68,71
from 16 kg. up to 17 kg.  €48,71 €71,79
from 17 kg. up to 18 kg. €50,77 €74,87
from 18 kg. up to 19 kg. €52,82 €77,95
from 19 kg. up to 20 kg. €54,87 €81,03
from 20 kg. up to 21 kg.  €56,92 €84,10
from 21 kg. up to 22 kg.  €58,97 €87,18
from 22 kg. up to 23 kg. €61,02 €90,25
from 23 kg. up to 24 kg. €63,07 €93,33
from 24 kg. up to 25 kg. €65,12 €95,90
from 25 kg. up to 26 kg. €67,18

€99,48

from 26 kg. up to 27 kg. €69,23 €102,56
from 27 kg. up to 28 kg. €71,28 €105,64
from 28 kg. up to 29 kg. €73,33 €108,72
from 29 kg. up to 30 kg. €75,38 €112,30
from 30 kg. up to 31 kg. €77,43 €115,38

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3.3. Delivery rates to countries in Zone 3

Algeria, Bahrain, Bosnia and Herzegovina, Bouvet Island, Brazil, China, Congo - Kinshasa, French Southern Territories, Ghana, Gibraltar, Hong Kong SAR China, India, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Malaysia, Montenegro, Nepal, Palestinian Territories, Qatar, Saudi Arabia, Sri Lanka, Svalbard and Jan Mayen, Swaziland, Tanzania, Turkmenistan, Ukraine, Venezuela.

Parcel Weight Delivery Cost - Standard Delivery Cost - Express
from 0 up to 1 kg. €16,41 €18,46
from 1 kg. up to 2 kg. €19,48 €23,59
from 2 kg. up to 3 kg. €22,56 €28,72
from 3 kg. up to 4 kg. €25,64 €33,85
from 4 kg. up to 5 kg. €28,72 €38,97
from 5 kg. up to 6 kg. €31,80 €43,60
from 6 kg. up to 7 kg. €34,88 €48,20
from 7 kg. up to 8 kg. €37,80 €52,82
from 8 kg. up to 9 kg. €41,02 €57,43
from 9 up to 10 kg. €44,10 €62,05
from 10 kg. up to 11 kg. €46,66 €66,66
from 11 kg. up to 12 kg. €49,74 €71,28
from 12 kg. up to 13 kg. €52,82 €75,90
from 13 kg. up to 14 kg. €55,90 €80,51
from 14 kg. up to 15 kg. €58,98 €81,03
from 15 kg. up to 16 kg.  €62,05 €98,74
from 16 kg. up to 17 kg.  €65,12 €94,35
from 17 kg. up to 18 kg. €68,20 €98,97
from 18 kg. up to 19 kg.   €72,28 €103,60
from 19 kg. up to 20 kg.  €74,35 €108,20
from 20 kg. up to 21 kg. €77,43 €112,82
from 21 kg. up to 22 kg. €80,52 €117,43
from 22 kg. up to 23 kg. €83,59 €122,05
from 23 kg. up to 24 kg. €86,66 €126,66
from 24 kg. up to 25 kg.  €89,74 €131,28
from 25 kg. up to 26 kg. €92,82 €135,90
from 26 kg up to 27 kg. €95,90 €140,50
from 27 kg. up to 28 kg. €99,00 €145,13
from 28 kg. up to 29 kg. €102,05

€150,00

from 29 kg. up to 30 kg. €105,12 €154,35
from 30 kg. up to 31 bg. €108,20 €159,00

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3.4. Delivery to countries in Zone 4

Angola, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Bhutan, Cambodia, Canada, Cocos [Keeling] Islands, Colombia, Cuba, Djibouti, Egypt, Ethiopia, Faroe Islands, Fiji, Guam, Guernsey, Heard Island and McDonald Islands, Iceland, Indonesia, Isle of Man, Jersey, Kuwait, Lebanon, Macau SAR China, Maldives, Malta, Marshall Islands, Mexico, New Zealand, Niger, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Pitcairn Islands, Puerto Rico, Senegal, Singapore, South Africa, South Korea, Tajikistan, Thailand, Tunisia, U.S. Minor Outlying Islands, U.S. Virgin Islands, Uganda, United States, Uzbekistan, Vietnam.

Parcel Weight Delivery Cost - Standard Delivery Cost - Express
from 0 up to 1 kg. €17,43 €20,51
from 1 kg. up to 2 kg. €21,54 €27,70
from 2 kg. up to 3 kg.  €25,64 €34,90
from 3 kg. up to 4 kg. €29,75 €42,05
from 4 kg. up to 5 kg. €33,85 €49,23
from 5 kg. up to 6 kg.  €37,95 €56,41
from 6 kg. up to 7 kg.  €42,05 €63,59
from 7 kg. up to 8 kg.  €46,15 €70,77
from 8 kg. up to 9 kg.  €50,25 €77,95
from 9 kg. up to 10 kg.  €54,35 €85,12
from 10 kg. up to 11 kg. €58,46 €90,25
from 11 kg. up to 12 kg.  €62,56 €98,46
from 12 kg. up to 13 kg.  €66,67 €105,12
from 13 kg. up to 14 kg. €70,76 €111,80
from 14 kg. up to 15 kg. €74,87 €118,46
from 15 kg. up to 16 kg. €79,00 €125,12
from 16 kg. up to 17 kg. €83,07 €131,80
from 17 kg. up to 18 kg. €87,18 €138,50
from 18 kg. up to 19 kg. €91,28 €145,12
from 19 kg. up to  20 kg. €95,38 €151,80
from 20 kg. up to 21 kg.  €99,50 €158,50
from 21 kg. up to 22 kg.  €103,60 €154,90
from 22 kg. up to 23 kg. €107,70 €172,00
from 23 kg. up to 24 kg. €111,80 €178,50
from 24 kg. up to 25 kg.  €115,90 €185,12
from 25 kg. up to 26 kg. €120,00 €178,00
from 26 kg. up to 27 kg. €124,10 €198,50
from 27 kg. up to 28 kg. €128,20 €205,12
from 28 kg. up to 29 kg. €132,30 €211,80
from 29 kg. up to 30 kg. €136,41 €218,46
from 30 kg. up to 31 kg. €140,50 €225,12

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3.5 Delivery to countries in Zone 5

American Samoa, Argentina, Benin, Botswana, Brunei, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Ecuador, Equatorial Guinea, Eritrea, Gambia, Georgia, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Honduras, Lesotho, Liberia, Mali, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Namibia, Nigeria, Paraguay, Peru, Rwanda, Saint Lucia, São Tomé and Príncipe, Sierra Leone, Solomon Islands, Sudan, Taiwan, Togo, Zambia.

Parcel Weight Delivery Cost - Standard Delivery Cost - Express
from 0 up to up 1 kg. €17,95 €22,05
from 1 kg. up to 2 kg.  €23,08 €30,76
from 2 kg. up to 3 kg.  €28,70 39,00
from 3 kg. up to 4 kg. €34,35 47,17
from 4 kg. up to 5 kg. €40,00 €55,40
from 5 kg. up to 6 kg.  €45,64 €63,58
from 6 kg. up to 7 kg.  €51,30 €71,80
from 7 kg. up to 8 kg. €56,92 €80,00
from 8 kg. up to 9 kg.  €62,56 €88,20
from 9 kg. up to 10 kg. €68,20 €96,40
from 10 kg. up to 11 kg.  €73,33 €104,10
from 11 kg. up to 12 kg.  €78,46 €112,30
from 12 kg. up to 13 kg.  €83,60 €120,00
from 13 kg. up to 14 kg.  €88,70 €127,70
from 14 kg. up to 15 kg.  €93,90 €135,40
from 15 kg. up to 16 kg.  €98,98 €142,56
from 16 kg. up to 17 kg. €104,10 €149,75
from 17 kg. up to 18 kg.  €109,23 €156.92
from 18 kg. up to 19 kg.  €114,35 €164,10
from 19 kg. up to 20 kg.  €119,48 €171,28
from 20 kg. up to 21 kg.  €124.60 €178,50
from 21 kg. up to 22 kg.  €129,75 €185,64
from 22 kg. up to 23 kg. €134,90 €192,82
from 23 kg. up to 24 kg. €140,00 €200,00
from 24 kg. up to 25 kg.  €145,12 €207,18
from 25 kg. up to 26 kg. €150,25 €215,00
from 26 kg. up to 27 kg.  €155,38 €221,53
from 27 kg. up to 28 kg. €160,50 €228,70
from 28 kg. up to 29 kg. €165,64 €235,90
from 29 kg. up to 30 kg. €170,76 €243,00
from 30 kg. up to 31 kg. €175,90 €250,25

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3.6 Delivery to countries in Zone 6

Afghanistan, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bolivia, British Virgin Islands, Chile, Congo - Brazzaville, Cook Islands, Costa Rica, Côte d’Ivoire, Dominica, Dominican Republic, El Salvador, French Guiana, French Polynesia, Gabon, Guyana, Haiti, Jamaica, Kiribati, Laos, Madagascar, Malawi, Myanmar [Burma], Nauru, Nicaragua, Niue, Panama, Papua New Guinea, Philippines, Saint Vincent and the Grenadines, Samoa, Seychelles, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu, Zimbabwe

Parcel Weight Delivery Cost - Standard Delivery Cost - Express
from 0 up to 1 kg. €19,48 €25,12
from 1 kg. up to 2 kg. €26,15 €38,46
from 2 kg. up to 3 kg.  €32,82 €51,79
from 3 kg. up to 4 kg. €39,48 €65,12
from 4 kg. up to 5 kg. €46,15 €78,46
from 5 kg. up to 6 kg.  €52,82 €91,28
from 6 kg. up to 7 kg. €59,48 €104,10
from 7 kg. up to 8 kg.  €66,15 €116,92
from 8 kg. up to 9 kg.  €72,82 €129,74
from 9 kg. up to 10 kg.  €79,48 €142,56
from 10 kg. up to 11 kg.  €86,15 €154,87
from 11 kg. up to 12 kg. €92,82 €167,17
from 12 kg. up to 13 kg.  €99,48 €179,48
from 13 kg. up to 14 kg. €106,15 €191,79
from 14 kg. up to 15 kg.  €112,82 €204,10
from 15 kg. up to 16 kg.  €119,48 €215,89
from 16 kg. up to 17 kg.  €126,15 €227,69
from 17 kg. up to 18 kg.  €132,82 €239,68
from 18 kg. up to 19 kg.  €139,48 €251,28
from 19 kg. up to 20 kg. €146,15 €263,07
from 20 kg. up to 21 kg.  €152,82 €273,84
from 21 kg. up to 22 kg. €159,48 €284,61
from 22 kg. up to 23 kg. €166,15 €293,38
from 23 kg. up to 24 kg. €172,82 €306,15
from 24 kg. up to 25 kg.  €179,48 €316,92
from 25 kg. up to 26 kg. €186,15 €327,69
from 26 kg. up to 27 kg.  €192,82 €338,46
from 27 kg. up to 28 kg. €199,48 €349,23
from 28 kg. up to 29 kg. €206,15 €360,00
from 29 kg. up to 30 kg. €415.00  €370,76
from 30 kg. up to 31 kg. €212,82 €381,53

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4. Delivery rates across Bulgaria

 Living in Bulgaria and wanting to order from the English version of our online store? Check delivery options and rates below:

Delivery Rate
To couriers's Office 3,90 lv.
To an address 5,90 lv.
For orders over 79 lv. Free

The delivery cost will be visible when you finalize your order and it will be added to the final amount you have to pay via Cash on Delivery, card transaction, PayPal transfer or bank transfer.

We reserve the right to change these prices at any time, without necessarily having to notify you. You agree to carefully check them before finalizing your order, and keep track of promotions and special offers.

4. Delivery times for orders in Bulgaria

The processing of your order can take from 1 to 4 days depending on the availability of your ordered products and the size of the order. In case of a further delay we are obliged to inform you by e-mail or phone.

Delivery throughout the country takes one business day after dispatch. For less populated areas in the country delays are expected because the courier has a visiting schedule for the area. You will receive an e-mail that your order has been processed and dispatched.

Rarely orders can be delayed as a result of incorrect details provided by you such as a wrong address, telephone number or e-mail. In this case, we will try to contact you to eliminate the obstacles for successful delivery.

We are not responsible for the delay in orders due to incorrect personal information provided by you, delays caused by bad weather and road conditions, public holidays, official days off or strikes by transport companies, and we hope you understand and show patience in cases where the delay is caused by factors beyond our control.

Information last updated on 17.07.2020

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